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Trust and Safety

Every vehicle. One marketplace.
Search Toyota, Honda, Suzuki…Search
Home/Trust and Safety

In short: safety on a marketplace is a system, not a slogan. Here are the layers that protect everyone who buys, sells or checks a vehicle on AutoOnes.

Last updated 28 Sep 2026. Written by the AutoOnes team.

Safety at a glance

Every ad
Checked by a person
Card numbers
Never stored by us
Fraud reports
Handled first
Our prices
Fixed and shown on the site

Before an ad goes live

  • Checked by a person. Every ad for a vehicle or part is reviewed by our team before anyone can see it.
  • Clear rules for everyone. Fake ads, false claims and duplicates are not allowed.Acceptable use →

While you buy and sell

  • Check an import's history. See a Japanese car's real auction record in seconds before you pay.Check a car →
  • Featured ads are labelled. Paid placement is always marked, so results stay honest.
  • Numbers stay private. Phone numbers written in ad text stay hidden until a buyer taps to see them.
  • Fixed prices. Every price we charge is on the site, so nobody can invent fees in our name.Transparency →

Payments

  • Secure processors. Card payments are handled by trusted payment processors. We never see or store full card numbers.
  • Fully automatic. Featuring, receipts and expiry run by themselves. Nobody at AutoOnes can boost or unlock anything for cash on the side.

Your account

  • Locked passwords. Passwords are stored as one-way codes that nobody can read.
  • Security emails. We email you when your email address or password changes.
  • Safe resets. Reset links work once, expire after 60 minutes and log you out on every device.
  • See every action. Every login and change on your account is listed with date and time.My activity →

When something goes wrong

  • Fraud reports come first. Reports of scams and fake ads are handled before anything else.
  • Bad actors are removed. Confirmed fraudsters lose their ads, features and accounts.
  • The law. Where a crime is involved, we work with the police when the law requires it.

How to report an ad or a user

  1. 1Open a support ticket or email [email protected]
  2. 2Add the ad link, or the name on the account
  3. 3Tell us what happened
  4. 4A person handles it, with fraud reports first

Safety questions

How does AutoOnes check ads?

A person on our team reviews every ad for a vehicle or part before it goes live. Ads that break our rules are declined or removed.

Will AutoOnes ever ask me for a payment by phone or WhatsApp?

No. We never ask for your password, card number or a payment by phone or WhatsApp. If someone does, it is not us.

How do I report a scam?

Open a support ticket or email [email protected] with the ad link. Fraud reports are handled first.

Can someone at AutoOnes boost my ad for cash?

No. Featuring is only sold on the site at fixed prices and switches on automatically.

Related pages

Anti-Fraud GuideSpot and avoid scamsAcceptable UseThe rulesPrivacy PolicyHow we handle your dataTerms of ServiceThe rules of AutoOnesSecurity DisclosureReport a security issueSupportTalk to a person

Something feel wrong? Open a support ticket or email [email protected]. A person replies.