In short: if we send you the wrong vehicle’s auction record, you get your money back. Our money-back guarantee covers every auction sheet report we sell, and claiming takes one message.
Last updated . Written by the AutoOnes team.
The guarantee at a glance
Covers
Every auction sheet report
Claim within
7 days of delivery
We check it in
About 48 hours
Money back in
2 to 3 business days
What the guarantee covers
The wrong vehicle.The report shows a different chassis number from the one you entered.
The wrong record.The record belongs to another car, even if the model looks the same.
In any currency.The guarantee applies to every report, whether you paid in rupees or US dollars.
What it doesn’t cover
A correct report with bad news.A lower grade, higher mileage or accident notes means the report told you the truth.
A chassis with no auction record.That is an honest answer, not a wrong one. We tell you before you pay, and offer a manual search. If the manual search finds nothing, our Refund Policy refunds you.
How to claim
1Within 7 days of delivery, open a support ticket or email [email protected] with your order reference (it starts with AO-)
2Tell us the chassis number you entered and what the report shows
3We pull the record again and check it, always within 12 hours
4If the record was wrong, we refund your payment to your original payment method, usually within 2 to 3 business days
A small card processing fee is taken by the payment network when you pay and cannot be returned. The Refund Policy explains it.
Why wrong records are rare
Straight from the source.Every record comes from the auction house for your exact chassis.
Checked by people.Our team reviews reports, and you can ask for a re-check.
One tap to flag it.Every report has a Report a problem button.
Guarantee questions
How do I claim the money-back guarantee?
Within 7 days of delivery, open a support ticket or email [email protected] with your order reference and the chassis number you entered. We check it, always within 12 hours.
Does the guarantee cover a low grade or high mileage?
No. The guarantee covers a wrong record. A correct record with bad news is the report doing its job.
What if my chassis has no auction record?
We tell you before you pay and offer a manual search. If the manual search finds nothing, our Refund Policy refunds you.
Is the card processing fee refunded?
The payment network takes a small fee when you pay. It is kept by the bank, not by AutoOnes, and cannot be returned once a charge has gone through.