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Support

Tell us what went wrong and a person will reply by email, usually within 6 hours and always within 12. Support is by email and tickets only.

Email us[email protected]

Already have a ticket? Reply to your confirmation email and quote the ticket number.

Response time

Usually within 6 hours, and always within 12. Featured-ad and payment issues are handled first.

We only use these details to answer your request.

Quick answers

These often solve it straight away.

  • My ad isn't live yetA person reviews every new ad first, usually the same or next day.
  • My auction sheet report looks wrongTap Report a problem on the report itself. It's the fastest way.
  • My report hasn't arrivedMost reports are instant. Manual searches take 24 hours.
  • Refund on a featured adFeaturing starts instantly, so it can't be refunded once live.
  • Delete my accountOpen a ticket from your account email address.
  • Report a scam adOpen a ticket with the ad link. We check every report.
  • Forgot my passwordTap Forgot password? on the login page. The link arrives by email.
  • Change my email or phoneOpen Settings, tap Edit, then Save.
  • Edit or remove my adOpen My ads and tap Edit, mark it as sold, or delete it.
  • A new vehicle price looks wrongSend us the page link and we check it with the brand.

How support works

  1. 1Send your requestUse the form above or email [email protected]. Tickets get an ST- number by email straight away.
  2. 2A person reads itNo bots. We reply by email, usually within 6 hours and always within 12.
  3. 3Keep it in one threadReply to our email to add details. Your ticket number keeps everything together.

Get a faster answer

Include what applies to you:

  • ✓The ad link, or your report link
  • ✓Your order reference, which starts with AO-
  • ✓The chassis number, for auction sheet questions
  • ✓The page link, for price or catalogue questions
  • ✓A screenshot of the problem, if you email us

Support is by email and tickets only

So every request has a written record and nothing gets lost.

We never ask for your password, card number or a payment by phone or WhatsApp. If someone does, it isn’t us.

Questions about support

How do I contact AutoOnes support?

Open a support ticket on this page or email [email protected]. A person replies to every request by email.

How long does AutoOnes take to reply?

Usually within 6 hours, and always within 12. Featured-ad and payment issues are handled first.

Can I call or WhatsApp AutoOnes support?

No. Support is by email and tickets only, so every request has a written record and nothing gets lost.

Something not working for everyone? Check our live system status first. More answers are in the FAQ and the glossary.