Refund Policy
One sentence covers it: we refund a wrong auction sheet report, and nothing else. Here is that sentence unpacked fairly.
The one refundable case
If an auction sheet report we deliver is for the wrong vehicle — the record does not match the chassis you submitted — you get your money back in full. That is the Money-Back Guarantee, and its page describes the simple claim steps.
Why nothing else is refundable
Featured ads activate the instant payment succeeds — the visibility is delivered immediately and cannot be un-shown, so it cannot be un-bought. Reports that correctly match your chassis are delivered information; 'the grade was lower than I hoped' is the report doing its job, not failing it. Fixed pricing with a single, honest guarantee keeps the whole system clean.
Payment problems are different
Charged twice for one purchase, or charged with nothing delivered? That is not a refund request, that is our error — open a support ticket with the payment details and we will put it right.
How to raise anything
Support page ticket or [email protected], with your order reference. Every request gets a human reply.