In short: you pay only for what we deliver. If we can’t find a record, send the wrong one, or can’t deliver what you paid for, we refund you. This refund policy covers every paid service: auction sheet reports, report extras, manual searches and featured ads.
Last updated . Written by the AutoOnes team.
Refunds at a glance
Refund arrives in
2 to 3 business days
Paid back to
Your original payment method
Featured ads
Not refundable once live
Free services
Nothing to refund
When you get a refund
A manual search finds no record.If our team can't find your car's auction record, we cancel the order and refund you.
We send the wrong vehicle's record.If the report is for a different chassis than the one you entered, our Money-Back Guarantee refunds you.
We can't deliver what you paid for.If a report or an extra like translation, Deeper Scan or a re-check can't be delivered, we refund it.
You were charged twice.A duplicate charge for one purchase is our mistake, and the extra charge is refunded.
When a refund isn’t possible
Featured ads that are live.Featuring starts the moment payment clears, so the visibility has already been delivered.
A correct report with bad news.A lower grade, higher mileage or an accident note means the report did its job. It is the truth about the car.
Free services.Posting and browsing ads, new-vehicle prices, compare, tools and petrol prices cost nothing, so there is nothing to refund.
How refunds are paid
To your original payment method.The money goes back to the card or account you paid with.
Usually 2 to 3 business days.Some banks take longer, up to 10 business days, to show it on your statement.
The card processing fee.A small fee (currently $2.50, or Rs 700 in Pakistan) is taken by the payment network when you pay. It is kept by the bank, not by AutoOnes, and cannot be returned once a charge has gone through.
A clear receipt.We email you the amount you paid and the amount refunded, and your report link shows that the order was refunded.
4A person replies, usually within 6 hours and always within 12
Refund questions
Can I get a refund on a featured ad?
Not once it is live. Featuring starts the moment payment clears, so the extra visibility has already been delivered.
Why isn't the card processing fee refunded?
The payment network takes it when the payment is made. It is kept by the bank, not by AutoOnes, and cannot be returned once a charge has gone through.
How long does a refund take?
Usually 2 to 3 business days after we process it. Some banks take up to 10 business days to show it.
The report shows a low grade. Can I get a refund?
No. A correct report with bad news is the report doing its job. Refunds are for records we could not find, wrong records and things we could not deliver.
I was charged twice. What do I do?
Open a support ticket with your order reference and payment details. The duplicate charge is refunded.