FAQs for Auction Sheet Buying
General Questions
1. What is an auction sheet?
An auction sheet is a document provided by Japanese auto auction houses that contains detailed information about a vehicle’s condition, mileage, repair history, and auction grade. It helps buyers understand the true condition of the car before purchasing.
2. Why should I verify an auction sheet?
Verifying an auction sheet ensures you receive accurate and authentic details about a car’s history. This helps you avoid scams, misrepresentation, or buying a vehicle with hidden issues.
3. Who can use AutoOnes.com services?
Our services are for anyone purchasing an imported vehicle, including individual buyers, dealerships, and car enthusiasts.
Verification Process
4. What do I need to verify an auction sheet?
You need the car’s chassis number in the correct format. Examples of valid chassis numbers like ZVW30-1166422
5. How do I verify an auction sheet on AutoOnes.com?
Simply go to the Verification Page, enter the chassis number, and click Verify Auction. You’ll see the vehicle’s basic details, and you can purchase the full auction sheet.
6. How long does it take to get the auction sheet?
The auction sheet is provided instantly after payment if it is available in our system.
7. What happens if the auction sheet is not available?
If the system shows that the record is unavailable, it means the chassis falls under manual search criteria. After paying a fee, our team will manually search for the record and email it to you within 24 hours. If we cannot find the sheet, you’ll get a full refund.
8. Can I verify multiple vehicles at once?
Yes, you can verify multiple chassis numbers by repeating the process for each vehicle.
Payment and Delivery
9. What payment methods do you accept?
We accept a variety of secure payment methods, including:i.PayPal
ii.Debit/Credit Cards
iii.Apple Pay and Google Pay are available when selecting this option.
10. How will I receive the auction sheet?
You will receive a link to the auction sheet:
Instantly via email after payment.
On the invoice page immediately after purchase.
11. Is the auction sheet link permanent?
Yes, the auction sheet link is valid for a lifetime. You can access it anytime.
12. Are there additional fees for manual searches or translations?
Yes, manual search and translation services require additional fees. These will be shown during the purchase process.
Translation Services
13. What if the auction sheet is in Japanese?
We offer a Japanese-to-English translation service. You can select this option while purchasing the auction sheet.
14. How long does the translation process take?
Translation services take up to 24 hours. The translated auction sheet will be emailed to you.
Refunds and Support
15. What happens if no auction sheet is found?
If we cannot locate the auction sheet during a manual search, you will receive a full refund for the manual search fee.
16. Can I cancel my order?
Orders cannot be canceled once the auction sheet has been provided. For manual searches, cancellation is possible only if the search has not yet started.
17. How do I contact support?
You can reach our customer support team via email or live chat on our website. We’re here to help with any questions or concerns.
Other Questions
18. How far back does your auction sheet database go?
We have access to data from over 20 years of auction records, including accident and special auctions like TAU Auctions.
19. Is the auction sheet verification service available worldwide?
Yes, our services are available globally. You can verify a car from anywhere in the world.
20. Can dealerships use AutoOnes.com?
Absolutely! Our platform is designed for both individual buyers and dealerships looking for reliable auction sheet verification.
21. Do I need any special software to view the auction sheet?
No, the auction sheet is delivered as a standard digital file, easily viewable on any device.
22. Can I track the progress of a manual search or translation?
Yes, you will receive updates via email, and our support team is available to provide information on your order status.